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In this tutorial, you will learn how to perform cash out operations as an agent using the Universal Wallet platform. We are going to honor a cash out operation where an agent processes a cash out request made by an end user. The end user we will be using for this tutorial is a demo end user account with the mobile phone number +234 8123456781. And the agent we will be cashing out through is a demo agent account (+234 8123456780) created in the Onboard New Agents tutorial.
1

Log in as Agent

Head over to the Universal Wallet Demo (https://uw.stargate.is) and log in with the agent account credentials provided in the Onboard New Agents tutorial.For the purpose of this tutorial, log in with the demo agent account +234 8123456780 created in the Onboard New Agents tutorial.
2

Navigate to the Operations tab

Once logged in, navigate to the Operations section by clicking on the “Operations” tab in the main navigation menu.Operations Section
3

Select 'Pending Cash Outs'

In the Operations tab, locate and click on the “Pending Cash Outs” button to view all cash out requests that need to be honored, and click on process.
4

Fill in Cash Out Details

Fill in the required details for honoring the cash out request, including:
  • Select the cash out request made by the end user with phone number (+234 8123456781).
  • Verify the Amount
  • Any additional notes if necessary. Honor Cash Out Form
5

Confirm and Honor Cash Out

Review the cash out request details. If everything looks correct, click on the “Approve” button to honor the cash out request and complete the process.Honor Cash Out Confirmation
6

Verify Honored Cash Out Transaction

After honoring the cash out, navigate to your transaction history to verify that the cash out transaction has been successfully processed and your balance has been updated.Transaction History